THE BRAND POLICIES
OUR COMPANY'S RULES
A22 Policies
Rush Fees:
- Treat everyone how you would want to be treated.
- A22 strives to provide the best and most respectful customer service possible to each and every one who orders. However, in the event of any of the following occurring between A22 staff and customers: profanities, derogatory remarks or language, demanding demeanor, lack of proper email/message etiquette, your order will be canceled and funds refunded IMMEDIATELY.
- There are ZERO EXCEPTIONS.
- If you mess up on the customization for the items and notice when it arrives, you will have to pay for a brand-new item.
- Also, please ensure that you have all details that you want on your item correct. A22 is not responsible for correcting your personalized items. There is a 24-hour grade period after order submission that will allow you to email A22 about corrections/changes to details on an item, after that grace period nothing can be changed.
- Please be advised that you are to EMAIL the A22 email address NOT an Instagram DM.
- The actions of trying to perform a scam will lead to the following consequences: order being canceled and funds refunded immediately, being permanently banned from ever ordering from A22 or any of its affiliated brands (#A22didit) again, as well as the inability of your sister and/or brother being able to order on your behalf. If it is found that you have attempted to have your sister and/or brother order on your behalf, the order will be canceled immediately and funds refunded.
Installments Policy:
When you choose to place an order using the installment option offered through our partnership with Shop Pay, it's essential to understand that your order will only be processed and fulfilled once we have received the total payment amount in full. This policy has been implemented to protect our customers and our brand by reducing the risk of fraud and potential scams.
We value your trust and strive to ensure a secure shopping experience for everyone. By requiring full payment before fulfillment, we can better manage risks and maintain the integrity of our services. Thank you for your understanding and support of this critical policy. Please get in touch with our customer service team if you have any questions or need further clarification.